How do I order at uTOYpia.com?
Is my credit card information safe?
What is your return policy?
What are my payment options?
What are your shipping rates?
I received the wrong merchandise?
I received damaged goods?

• When you see an item you would like to purchase, click on "Add to Cart". You will then see a box pop-up asking you to click "OK" to proceed to checkout, or to click "CANCEL" to return to the page you were previously shopping on and continue shopping for more items. Once you are ready to checkout you can click the checkout icon located on the top navigation bar.



• On the checkout page you will be able to change the quantity you would like to order of your item(s) or to remove the item(s) from your cart. You will also choose your prefered shipping method and be able to enter any coupons you might have at this point.



• Next you will proceed to a page where you will enter your billing/shipping information and leave any information you would like in our comments section. Once you have entered this information you will be taken to a secure order form where you will enter your CC information. Click on the authorize payment button and your order is placed. You will then be taken to a page with your receipt and order number (a receipt is also e-mailed to you at the e-mail address you provided at checkout).

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At uTOYpia, we promise to protect your personal information.

We use secure servers with advanced encryption (SSL 128-bit encryption) to protect your information. SSL 128-bit encryption is the industry standard and among the best software available today for secure commerce transactions. It encrypts all of your credit information, so that this information cannot be read as it travels over the Internet.

All of your personal and credit card information is collected on secure pages. For more detailed information on our security policy please take a look at our Security Policy.

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30-day Money Back Guarantee

uTOYpia.com confidently stands behind the quality of all the products that we sell. Send the items you wish to return with a copy of your invoice (The invoice is e-mailed to you after completing your order). All items must be new, unopened and returned in original packaging. Before returning your items you must receive authorization from us at service@utoypia.com. Failing to receive authorization may cause delays in your refund.

Shipping charges are not refunded, these costs include both the original cost we incurred to ship the product to you and any subsequent costs to ship the product back to us. All refunds will be subject to the current shipping charges at the time of the return.

Send Returns To:

uTOYpia.com
W.355 S.8968 Godfrey Lane
Eagle, WI 53119

We highly recommend using the U.S. Postal Service's insured service or UPS for shipping so your return can be tracked. Please allow 5 to 10 days for your return to be processed.

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We accept Visa, MasterCard, American Express, and Discover Cards.

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If you have received the wrong merchandise, please email us at service@utoypia.com within 10 days of your purchase and we will send you out the correct merchandise. We will pay the shipping charges for you to send back the wrong order. In rare cases, we'll issue a refund on your credit card if the item is no longer available.

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If you received a damaged or incorrect item in your order, we will refund your money (including shipping charges).

How to Return by Mail:

• Mark "damaged item" or "wrong item" on a piece of paper with your order number and the reason for return.
• Pack the item in its original material.
• Please send the package using an insured, trackable carrier.
• Indicate if you want us to re-ship the item or issue a refund on your credit card.

Send Returns To:

uTOYpia.com
W.355 S.8968 Godfrey Lane
Eagle, WI 53119

We highly recommend using the U.S. Postal Service's insured service or UPS for shipping so your return can be tracked. Please allow 5 to 10 days for your return to be processed.

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